FAQ

All You Wanted to Know And More

List of  Gift Voucher (GV) related questions

1) Can I use the Gift Voucher (GV) on the spot in the physical store?

Yes you can use the GV immediately in the same purchase or on the same day/on the spot in the physical store. 

2) What products can I use the GV on?

You can use the GV on ANY products in the shop. 

3) What happen if I use the GV on a product that gives GV? 

Referring to the previous question, you can use your GV on any products. However, if you wish to use your GV on a certain product (that also provides GV), then you will not receive the GV from the discounted product.

For example, you decide to purchase $18 Black Widow Playing Cards (which gives $3 GV) and $14 White Aurelians Playing Cards (which gives GV $2).

We will use the $3 GV that you get from the Black Widow Playing Cards on White Aurelians Playing Cards. This means that you will only pay $29 in total. (On the other hand, if you insist on using the $2 GV from White Aurelians Playing Cards to offset the Black Widow Playing Cards, the total will be $30. This is not recommended as you are playing $1 extra).

Finally, you pay $29 for both decks. BUT you will not get the GV from White Aurelians Playing Cards..

To summarize, the product that is discounted (from you using the GV), will not provide any GV. 

4) What are the other notable terms and conditions of GV?

- The GV is valid for 30 days from the date that you made the purchase. The date of expiry will be indicated.
 

- GV can only be used to purchase products that are of a higher value than the voucher value indicated.
 

- Using of multiple GVs on a single product is allowed.
 

- GV is not refundable or exchangeable for cash.
 

- GV is not refundable and cannot be replaced if lost, damaged or expired. 

5) Can I give my GV to my friends/family members?

Yes you can give your GV to another party. 

6) What happens when I use a $10 GV on a $5 product?

This scenario is not possible. GV can only be used to purchase products that are of a higher value than the voucher value indicated.

7) Can I use the GV for online purchases?

Unfortunately, you can only use it in the physical store only as we need to check for the authenticity of the GV when you redeem it.

8) I still have other questions pertaining to GV but it is not indicated in this FAQ.

If you are still have other questions, Whatsapp us at +65 80139527 and we will reply to you as soon as possible.

Other commonly asked questions

Which payment methods do you offer?

In the physical store, we accept Cash or via Paynow. 

For the online store, we accept Credit Card Payments, Paypal, Bank Transfer or Paynow.

I am unable to find a certain product on your website. Do you carry the product?

 

Do drop us your product enquiry via Whatsapp at +65 80139527 and we will get back to  you as soon as possible.

I will like to check if you have certain products in stock. How do I check the status?

Do drop us your product enquiry via Whatsapp at +65 80139527 and we will get back to  you as soon as possible.

What is the purpose of creating an account on the website?

First of all, you will be able to track all of your online orders that you have purchased from us previously. Next, you will be able to view and check all the bookings for magic course and magic shows you have made with us.

What are the two different prices I see for the products on the website?

Depending on your final selection of your product for either in store purchase or delivery, the appropriate prices will be reflected.

I am unable to add a certain product to the cart. What is the problem?

The most common problem is that you might have tried to add a product that is "Purchase in Store ONLY".

The other issue is that you have to select your desired colour/size/shape/options before adding into the cart. If you are still encountering any problem, Whatsapp us at +65 80139527 and we will reply to you as soon as possible.